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Terms & Conditions

By accessing and using the Wildzy Casino platform, you agree to be bound by these Terms and Conditions.

Acceptance of the Terms

These Terms and Conditions are a binding agreement between Wildzy Casino (referred to as "we" or "us") and each user who uses our platform ("you"). By creating an account or continuing to use our services, you confirm that you have read, understand, and agree to be bound by these Terms.

Eligibility Requirements

  1. To use our platform, you must be at least 18 years old (or the age of majority in your jurisdiction).
  2. You must provide accurate and truthful information about yourself during account registration.
  3. You are responsible for ensuring that online gambling is permitted under laws in your jurisdiction.

Geographic Restrictions

Our services may not be available to users located in certain countries or regions due to applicable laws, regulations, or licensing restrictions. We reserve the right to restrict access based on our judgment and compliance obligations.

Account Registration Rules

  1. Each user can only register one account.
  2. You must provide accurate and truthful information about yourself during registration.
  3. Failure to comply with these requirements may result in your account being suspended or terminated.

One-Account-per-User Policy

Each Wildzy Casino account is for individual use only. We reserve the right to terminate any account that we suspect has been used by multiple users, unless authorized separately.

Identity Verification and KYC

  1. To protect our users and maintain compliance with regulatory requirements, we may request identity verification (KYC) documents.
  2. You are responsible for providing accurate and valid documentation promptly upon request.

Account Accuracy Obligations

You must ensure that your account information is accurate, up-to-date, and complete at all times. Failure to comply may result in payment processing delays or errors.

Account Security Responsibilities

  1. Keep your login credentials confidential.
  2. Inform us immediately of any unauthorized access to your account.
  3. Ensure your device and internet connection are secure when accessing our platform.

Login Credentials and Password Protection

You must create a strong, unique password for each Wildzy Casino account and keep it confidential. We recommend using multi-factor authentication where possible.

Restricted Behaviour and Prohibited Activities

The following activities may result in penalties or restrictions on your account:

  1. Using another user's account.
  2. Sharing or selling access to our platform.
  3. Engaging in spam, harassment, or abusive behaviour towards other users or Wildzy Casino staff.
  4. Attempting to manipulate our games, including by exploiting technical vulnerabilities.

Multi-Accounting and Fraud Prevention

We may prevent multiple accounts being used simultaneously from the same IP address or device. We also reserve the right to investigate and take action against suspected fraud.

Bonus and Promotion Rules

  1. All bonuses must be redeemed according to terms outlined in promotional materials.
  2. Bonuses cannot be used for certain games, as specified on our website.
  3. Certain countries may not be eligible for bonus offers due to regulatory restrictions.

Wagering and Gameplay Conditions

  1. Meet the minimum bet requirement where applicable.
  2. Ensure you understand game rules and odds before playing.

Bonus Abuse Prevention

We reserve the right to restrict or terminate bonuses in cases of suspected abuse, including frequent wins or losses above/below average expectation.

Deposits and Withdrawals (Subject to Availability)

Where allowed by our source material:

  1. Deposits made with a credit card will be subject to our deposit policy.
  2. We may request verification documents before processing withdrawals.
  3. A processing fee of up to £20 may apply for certain withdrawal methods.

Verification Before Withdrawals

To comply with anti-money laundering regulations, we may require verification documents or information from you when making significant deposits or requesting large withdrawals.

Processing and Review Procedures

We review all transactions for suspicious activity or potential money laundering. Our decisions regarding payments are final.

Responsible Gambling Expectations

  1. We encourage our users to gamble responsibly.
  2. Be aware of your betting limits, losses, and time spent on games.

Self-Exclusion and Account Restrictions

If you choose to self-exclude from our platform, we will block access for the selected period. However, upon expiration or termination of this agreement, you must contact us before continuing use.

Game Fairness and RNG Systems

Our games are tested by a third-party auditor (e.g., eCOGRA) to ensure fairness and randomness through certified RNG systems from reputable game providers like NetEnt and Evolution Gaming.

Technical Interruptions or Voided Gameplay

We cannot guarantee uninterrupted access. In case of technical issues, any affected gameplay may be void or delayed according to our operational procedures.

Suspension or Closure of Accounts

Your account can be suspended or terminated by us if we suspect cheating, fraud, or non-compliance with these Terms and Conditions. Decisions regarding the continuation of an account are final.

Intellectual Property and Platform Ownership

The Wildzy Casino platform and all related software, graphics, and content belong to their respective copyright holders (Wildzy Casino). We reserve any rights not explicitly granted in our agreement.

Limitation of Liability

To the fullest extent permitted by applicable law:

  1. Our liability is limited.
  2. Except for personal injury or death caused directly by us, we shall not be liable under these Terms and Conditions.

Modification of Terms

We may change these Terms at any time with 30 days' prior notice to you via email (or otherwise) where practicable.

Contact or Support Guidance

For all customer support inquiries:

  1. Visit our Help Centre for common issues.
  2. Use the contact form on our website, selecting the specific department.
  3. We encourage open communication between users and support staff regarding any questions or concerns related to Wildzy Casino's Terms and Conditions.